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What is an Acceptance Agent?
Acceptance agents are a lot like notaries. They are authorized by the government to witness the signing of the necessary documentation to process your passport. Acceptance agents can be found at many post offices. To find an acceptance agent near you, click here: http://iafdb.travel.state.gov
How does your service work?
Our clients begin the process on-line, by signing up to use our services. You will receive a detailed checklist of all the necessary documents required to obtain a passport. A customer service agent is assigned to each client to assist them in understanding the checklist and to make sure there are no errors. Once our client is ready to ship their documents to us, their customer service agent will email them an authorization letter and a fed ex label to use for shipping the documents. Our couriers receive the application and hand carry it to the passport agency for processing.
I am not very computer literate and I am not sure if I can figure out the online forms I need. Can you help me?
We will be more than happy to complete the application for you over the phone and email them to you for your signature. We are a full service agency and truely understand the complexity of some parts of the process. We are always here for you, 24/7, just call us at 877-910-7277.
Do I need a U.S. passport to travel?
You will need a passport to travel every time you leave or enter the USA. The only exception is when you are traveling by land or sea to Canada, Mexico, the Caribbean, and Bermuda - for this you can use a passport card.
Why are you able to obtain a passport and visa so quickly?
We are registered with the U.S. Department of State, this allows us to have a certain time slot everyday to walk in all of our applications. We hand carry all passports and visas to the official Passport offices and then pick them up when ready. Over the years we have built special relationships and agreements with Embassies and Consulates to expedite the travel visa process.
How do I know you are not scamming me?
FastPort Passport is registered with the U.S. Department of State to expedite passport and visa processing. We own federally issued expediting slots that allows us to walk in to the official passport agency on a daily basis and have passports and visas processed in a single business day. You can also look us up on the Better Business Bureau website.
Is your website secure?
Fastport Passport uses the highest level of security protocols with the GeoTrust SSL certificate to securely transmit your order information with a 248-bit encryption which is the highest level of encryption in the industry. FastPort Passport also uses McAfee which checks the website daily for any vulnerability.
Is there a guarantee in your processing time?
The only thing we can guarantee is that we will process your application correctly. We are not responsible for delays caused by couriers such as fed ex and we are not responsible for delays caused by the passport agency. The Passport Agency has many rules and regulations and from time to time will require extra information from our clients. We will help you through that process if necessary and we will not leave you alone to handle it yourself.
What is your fee for?
We charge our fee because we are authorized by the US Dept. of State to be able to walk in to their office on a daily basis and get you applications processed the same day where If you were to go directly through the post office or government it would take 4-8 weeks. We handle the process entirely and will have your passport and/or visa back to you in hours rather than weeks with the traditional route due to our licensing agreements and special relationships with the U.S. Government, Embassies and Consulates.
What is a Passport Card?
A passport card is a wallet-size travel plastic document that can be used to travel from the United States to Canada, Mexico, the Caribbean, and Bermuda by land and sea but not air. They are very convenient for those who travel to those destinations listed above.
Can someone actually get a second passport and why?
Some frequent travelers will request a second passport if you cannot wait for a visa to be issued you may request a second passport in order to travel while getting a visa for your next destination at the same time. A second reason why people apply for a second passport is for travelers who have Israeli stamps in their current passport but who also need to travel to countries where any evidence of travel to Israel will bar you from entry. If approved, a second passport is usually good for 1 - two years.
Why do new passport applications have to be sealed by an Acceptance Agent?
This ensures that the documents were not tampered with before they get to the passport agency. For National security purposes there is no way around this.
What is a Fastport Passport Letter of Authorization?
This is just a document that allows us to hand in your application on your behalf.
What are some reasons especially Legal Cases that i might not be able to get a Passport?
If you are on probation or you owe more than twenty five hundred dollars in child support, you have an arrest warrant out on you, you are currently summoned to appear in court or you are currently in jail are some reasons why you might be denied.
I need to get a Passport for a child and i am their legal guardian, what kind of paperwork will i need to present?
You will need both parents to fill out the Statement of Consent Form and have it notarized. This gives permission to another adult to sign the application for a passport. The parents or legal guardians should write a letter explaining why they cannot be there to sign the application in person.
What if I have sole custody of my child?
You must be able to prove it with original court documents or in some cases death certificates of the deceased parent.
I don't have an official copy of a US Birth Certificate, do I need one?
Yes, you will need an official copy of your birth certificate (with the raised state seal) in order to process your passport. Your local state office should have your birth certificate on file. Otherwise, the National Center for Health Center Statistics may be able to help in locating your birth certificate http://www.cdc.gov/nchs/howto/w2w/w2welcom.htm
How many years is my passport valid?
Your passport is valid for 10 years, if you were at least 16 when it was issued; otherwise it is only valid for 5 years. Note: You can usually find the necessary passport documents and take your passport photos at an acceptance agent location.
My passport was lost or stolen. How do I get a new one?
We can help you get a new passport. Just send us a completed application, required documents, and a fee and we will send you a new passport, along with any original documentation you have sent us. Click here for instructions.
What do I do if my passport is lost, stolen, or mutilated?
You will have to fill out a DS-64, indicating that your passport was lost, stolen or mutilated. Be sure to bring new passport photos and official copy of your birth certificate to the acceptance agent. Note: Many acceptance agents have the capacity to take a passport photo.
Do I need a passport to travel to Canada or Mexico?
As of December 31, 2006 the U.S. State Department will require every U.S. citizen to possess a valid passport to travel by air or sea to Mexico and Canada. As of December 31, 2007 those crossing the borders by land will also need to have a passport. Birth certificates and a form of identification will no longer be allowed. Note: Because of the recent tightened security, Fastport Passport recommends possessing a passport (especially when traveling by air or sea).
How are passport photos different from regular photos?
There are many requirements when taking a passport photo. You should not risk having your passport processing be delayed because of your passport photo. It is best to have an official photo taken. Many post offices can provide this service for you.
How old must you be to possess a passport?
All U.S. citizens (including infants) must possess their own valid passport when traveling internationally. Parents may sign for a child who is too young to sign their own name by signing their name and their relationship to the child. Only a mother, father or legal guardian can fill out, sign and submit passport documentation for children under 15. Remember that the child must be present at the passport acceptance agent location with current ID.
What is passport authorization note?
A signed passport authorization allows Fastport Passport to represent you at the Passport Agency and process your passport documents.
If my name has changed, do I need a new passport?
Yes, your current name must appear on your passport in order to travel internationally. You must fill out the Passport Amendment Application (Form DS-82). Be sure to have an official copy of your marriage or divorce license with you. If you can not find an official copy, click here: http://www.cdc.gov/nchs/howto/w2w/w2welcom.htm
Where are visas processed?
Visas are processed and issued by Embassies and Consulates. Fastport Passport will submit the necessary documentation on your behalf to the appropriate Consulate or Embassy. Please call our office for specific information on processing your visa documentation.
Do I need to send my physical passport when I apply for a visa?
Yes, in most cases your visa is stamped directly into your passport in the visa section of your passport. You will need a full page for the visa stamp. If you do not have available space in your passport, you will need to have additional pages added by the Passport Agency. This could lengthen the time it takes to obtain a visa.