Terms Of Service - Get Passport and Visa Online

Terms of Service: Applies to all expedited passport orders and additional services.

Delays due to weather, shipping, and Passport Agency closures are not the responsibility of Fastport Passport. We will do everything we can to help mitigate these scenarios, but ultimately Fastport Passport is not responsible for situations outside of our control. Please review the Force Majeure Clause below.

Fastport Passport LLC Terms Of Service

  • In order to qualify for expedited passport service, applicant's must have proof of international travel within 14 days (or 30 days if a visa is required). These terms are also accepted when placing an order per the online order form(s). Proof of international travel is required by the U.S. Department of State for expedited passport services. Fastport Passport is bound by the rules set forth by the U.S. Department of State.

Refund Requests:

  • Refunds for Service Fees may be provided under certain extenuating circumstances. If your trip has been canceled due to illness or cancelation by the airlines, cruise ship carrier, country of destination embroiled in civil unrest, then you can contact Fastport Passport LLC at 877-910-7277 within 24-hours of our receipt of your paperwork. Once the Fastport Passport LLC Refund Unit receives your request your refund will be issued directly to your credit card carrier minus the nonrefundable $35.00 earned mandatory handling and return service fee. You will receive a refund of the total service fee paid, minus the nonrefundable $35.00 mandatory handling and return service fee.

  • Refunds for service fees after 72 hours: At Fastport Passport LLC we operate under a very stringent schedule and MUST process all orders within 48 hours. Once your service has been reserved by sending in your completed paperwork. You will not be eligible for a refund.

Refunds for Same Day Service, 24 Hour Service, Next Day Service: If you cancel within 24 hours of placing your order, you may request a refund of your purchase subject to the $65.00 nonrefundable mandatory handling and return service fee for Same Day Service, 24 Hour Service, or Next Day Service.

  • Fastport Passport LLC reserves the right to refuse the right to process any refund once the documents have been received by our office for processing under extenuating circumstances, usually when the client has requested an assured reserved position in our queue for a specific date and time.

  • Refund Requests: Can take up to one complete credit cycle to appear back on your credit card on file.

  • If you have ordered your Passport/Visa through Fastport Passport LLC and would like to request that we do not complete your transaction then all requests must be communicated through our completed Order Cancellation Request Form (available through this link). We will resolve your request before any dispute should be initiated.. Please call us for potential resolution: 877-910-7277 and request to review the Fastport Passport LLC  cancelation policy.

Shipping of an Emergency 24 Hour Passport Request:

  • If you have ordered an EMERGENCY passport through Fastport Passport LLC for 24-hour processing or a 'Same Day passport' then it is understood that your completed paperwork MUST arrive the day before and will be processed the next business day. Any EMERGENCY order is the client's responsibility to inform Fastport Passport LLC by telephone of the urgency of the passport request and we must be called and notified of any FIRST OVERNIGHT PACKAGE expected to be delivered to Fastport Passport LLC  To reiterate. All emergency passport requests MUST  call 877-910-7277.  Fastport Passport LLC  cannot guarantee or be responsible for any third party  shipping providers such as FedEx, UPS, or the USPS.

Fastport Passport LLC  Shipping Policy: Inbound and Outbound

 

Force majeure clause: Fastport Passport LLC cannot accept any responsibility for delays due to force majeure or 'acts of God' or any naturally occurring weather-related disruptions of service, or loss of documents not within our control being delivered by such services as “other” private couriers, FedEx, UPS, DHL or USPS delivery services. Fastport Passport LLC may utilize shipping services in order to overnight deliver your documents directly to our couriers for hand-carry delivery to the U.S. Department of State Passport Agency. Additionally, if FedEx, UPS, DHL, USPS or other commercial services deliver shipments to our office late, we will make all good faith efforts to keep our normal schedule but Fastport Passport LLC may not be able to submit documents until the following business day which may cause documents to be delayed and may not  be returned in time for the client's departure. Fastport Passport LLC cannot be responsible for delays for this or any other reason. Shipping changes requested by the client while a passport is in processing may pose as a potential delay on the delivery of your passport. We will attempt to fix any errors made by Fastport Passport LLC on a client's shipping package as quickly as possible but cannot guarantee the shipping companies immediate resolution. Fastport Passport LLC will only be liable for the service fee we are paid. The service fee that you have paid to Fastport Passport LLC is the total extent of our liability regardless of the reason that your passport/visa could not be issued, or issued in a timely manner.  Fastport Passport LLC is permitted  to submit a limited number of passport applications for same-day service, for example; Fastport Passport LLC can submit applications to the US Department of State in the morning and pick up on the same afternoon.;  Fastport Passport LLC clients requesting and paying for same-day service must pay in advance and such payments are non-refundable.  One of the limited number of same-day passport processing positions will be held for your transaction and therefore cannot be used for another client's transaction

Fastport Passport Registered Expeditors Authorization Disclaimer:

 

The client hereby authorizes Fastport Passport LLC to expedite and submit my passport application to the U.S. Passport Agency and to accept delivery of the passport for me, on my behalf. Under the provisions of the Privacy Act of 1974 (Public Law 93-579), no information may be released from U.S. Government files without the prior written consent of the individual in question. Consequently, an employee of the U.S. Department of State cannot discuss the details of your passport application with the courier without your permission. I agree to permit a discussion between the DOS and the Fastport Passport LLC representative by signing the Letter of Authorization given to me by Fastport Passport LLC. Please note that by acknowledging the terms and conditions herein signify that you understand the following:

  1. Fastport Passport LLC is acting as your limited passport agent for the limited purpose of submitting and facilitating your application through a passport courier;

  2. Fastport Passport LLC cannot and will not accept responsibility for delays or loss of any document(s) by any party not directly under their control, including, but not limited to, Travel Agents, Consulates, Embassies, Department of State Passport Offices, or any other entities or any delivery-service involved in handling passport documents.

  3. You also understand that you are directly paying an additional fee to Fastport Passport, LLC and that government fees are still to be paid by you to the U.S. Department of State, which is their fee for issuing a passport to you.

Our Expedited Process and How It Works:

 

We help you throughout the passport procuring process in its entirety by helping you submit and retrieve your passport as your authorized registered passport courier, in a time period you have selected. Fastport Passport LLC does not issue or claim to issue your passport or any other travel documents. With this expedited service a travel itinerary is required to be submitted as part of the process. The U.S. Department of State requires proof of international travel within 14 days, or 30 days if a visa is required. If a travel itinerary cannot be provided, then you promise to provide a letter from a business or hotel stating that you are traveling within the prescribed time period required in order for for US Department of State to accept your application for an expedited service. You acknowledge that Fastport Passport LLC is not responsible for any delays or errors caused by mail couriers such as FedEx or any other commercial carrier. Should Fastport Passport LLC make an error on your expedited process we are solely responsible to issue a credit for our service fee only. This is reviewed on a case by case basis. We are also not responsible for any delays resulting from errors or omissions in information provided to us by you the Passport client.. You, as Applicant/Client, are responsible for completion of all materials on a U.S Passport application correctly. Fastport Passport LLC does not control the decisions made by US Department of State regarding denial or approval of any passport. The content and/or completeness of your applications and statements therein that you submit may affect the decision to either approve or deny your U.S. Passport. You are responsible for the complete and accurate application and the information submitted to the US Department of State for procurement of your passport. Fastport Passport LLC  is servicing you in a procurement of a U.S. Passport, but we still have no control over any official requirement that an issuing authority may require. Requirements for procurement of a passport can and will often change from time to time. Fastport Passport LLC cannot be held responsible for changes in U.S. Department of State or Foreign Government requirements, whether mandatory or subjective. Fastport Passport LLC will attempt to notify you of any such changes as they become available. Fastport Passport LLC reserves the right to refuse any service to any customer for any reason that may cause damage, or if inaccurate information that leads to a law being broken, either local, state, or federal. The maximum liability of our refusal of service is limited to the amount of fee paid to and collected by us from you under all circumstances, without limitation. Fastport Passport LLC  its owners, employees, couriers and affiliates do not and cannot provide any guaranties implied. Liability is limited to fees paid. If required documentation, whether standard or supporting, is not received by our couriers within the specified time period given to you by your passport specialist, additional charges may be asked of you in order for us to provide you a service by the departure date listed by you in your online order form. Even with additional fees or charges that may be accrued by you and charged to you in such an event, we still can not guarantee that your passport request can be completed within the needed time for your departure. Required documentation is solely the responsibility of the person(s) submitting a passport application. By ordering the service listed the client is agreeing to the terms and conditions of Fastport Passport LLC, you have agreed to purchase the service stated, therefore, when we receive your application for processing, refunds are not possible for any reason, (ie. Flight Cancellations, Missing Flights, Flight Delays, Travel Itinerary Changes, etc...) Refund Policy: If you agree to the terms of service by entering in your application information and submitting payment you are accepting the terms of service.

For All Service Requests; Please note our office hours for times and days of operation. Cancellations by email are not accepted as we must be able to verify the client canceling the order, is indeed in fact, the person that originally placed the order.  All orders received by our online system are date and time stamped when they were received.  We do not guarantee or imply other than what is stated in these Terms and Conditions. Under no circumstances shall we be liable for direct or indirect damages of any kind. In such a case that litigation arises between you and Fastport Passport LLC, then Fastport Passport LLC reserves the right to hold a hearing in the court of our choice. By accepting the terms and conditions, you agree to the above without dispute. Any and all orders must accept all the terms and conditions list above in order to use Fastport Passport LLC in procuring a U.S. Passport.

Passport Rejections from the Passport Agency:

 

Fastport Passport LLC  will make every attempt to secure your passport on time as a registered courier service with the passport agency. If your passport application is suspended or rejected from the passport agency we will resubmit the required documents at no additional cost to the client. The passport will then go back in for processing but will delay your initial passport service and be resubmitted for the processing time selected. In other words, if your passport is rejected it will take double the time to process with the passport agency. All service fees are earned and no refunds will be issued for any suspense case or denial for child support issues.

Web Site Terms and Conditions of Use:

1. Terms

 

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License

 

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Fastport Passport LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on Fastport Passport LLC's web site;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Fastport Passport LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

 

The materials on Fastport Passport LLC's web site are provided "as is". Fastport Passport LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Fastport Passport LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

 

In no event shall Fastport Passport LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Fastport Passport LLC's Internet site, even if Fastport Passport LLC or a Fastport Passport LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errors in Printing or Writing

 

The materials appearing on Fastport Passport LLC's web site could include technical, typographical, or photographic errors. Fastport Passport LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Fastport Passport LLC may make changes to the materials contained on its web site at any time without notice. Fastport Passport LLC does not, however, make any commitment to update the materials.

6. Links

 

Fastport Passport LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Fastport Passport LLC of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

 

Fastport Passport LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

 

Any claim relating to Fastport Passport LLC's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

 

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

At Fastport Passport LLC we are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.