Please call us if you need to cancel your service. Refund requests should also be submitted by calling our office to check eligibility.

 

FastportPassport endeavors to provide the most current travel document requirements and related application forms, fees and processing times on our web site and application kits, however these items are subject to change frequently and without notice. The government agency issuing the visa or passport (“issuing authority”) will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to FastportPassport for the rejection. FastportPassport does not issue passports or visas and cannot make any guarantee or assurances that any issuing authority will issue any document, nor can FastportPassport guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries. As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured. FastportPassport , in addition to the issuing authorities, reserve the right to prioritize processing according to the travel dates you provide. FastportPassport service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents.

Once FastportPassport submits a travel document request to an issuing authority on your behalf, FastportPassport ‘ service fees are non-refundable. All fees paid to an issuing authority by FastportPassport on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, FastportPassport will, at your request, make an additional attempt to secure the travel document. Additional FastportPassport service fees will not be assessed in this situation, but you will be required to pay any additional fees assessed by the issuing authority. Orders cancelled prior to submission to the appropriate government agency will be assessed FastportPassport ‘ standard processing fees. Orders that are placed on the FastportPassport website but not submitted to a FastportPassport office for processing within a 7-calendar day window will be assessed an instruction and form access fee. Upon request, that access fee may be credited to a future order placed within the 3 months following the fee assessment.

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